Shipping:
We offer free ground shipping on orders over $150.00. For orders under $150 we have a flat ground shipping rate of $8.95 for the lower 48 states and 14.95 for Alaska and Hawaii. If you would like faster shipping, other options are available, please contact us for details. International shipping is only available in certain cases, call or email for information.

Special Orders:
If you don’t find what you are looking for on our site, or if you have a special request, we are very happy to help. Please contact us with your request and we will do everything in our power to make it happen for you.

Returns:
We encourage you to make intelligent purchases and to value the things that you purchase, however if something just doesn’t work you may exchange it within 60 days from the date of purchase as long as it is unused. You will be responsible for return shipping costs.

Privacy:
HookedOnClimbing.com will collect personal information from you in order to process transactions including address, phone number, email, and financial information such as credit card information. We will not share that information with any third party, including by means of selling, leasing, renting, trading, publishing etc… Your personal information will only be used in connection with doing business with us. We do send information to you via email, which may include a newsletter, sale information, special promotions, events, etc… You may opt out from receiving these emails at anytime.